RNCP REM - UE1 - Developing the commercial dynamics of the retail unit in an omnichannel environment

SUMMARY :

Chapter 1: Introduction to the company's information system
• Sub-chapter 1.1: Understanding the concept of an Information System
• Sub-chapter 1.2: The IS as a lever for organizational performance
• Sub-chapter 1.3: Overview of information systems in commerce and distribution

Chapter 2: Business applications for sales management
• Sub-chapter 2.1: Supply chain management applications
• Sub-chapter 2.2: Business management applications
• Sub-chapter 2.3: Management and analysis applications

Chapter 3: Strategic Use of the Information System
• Sub-chapter 3.1: From data processing to decision-making
• Sub-chapter 3.2: Governance and security of the information system
• Sub-chapter 3.3: Digital evolution and its impacts on organizations

Chapter 4: Practical Implementation and Case Study
• Sub-chapter 4.1: Diagnosis of the existing information system
• Sub-chapter 4.2: Design and integration of a new tool or application
• Sub-chapter 4.3: Case studies and professional simulation

Chapter 5: Synthesis and assessment of skills
• Sub-chapter 5.1: Review of theoretical and practical knowledge
• Sub-chapter 5.2: Final Assessment
• Sub-chapter 5.3: Professional Opening

Summary :

Chapter 1: Understanding the challenges of markdowns in the retail unit
• Sub-chapter 1.1: Definition and typology of markdowns
• Sub-chapter 1.2: Analysis of the causes of shrinkage
• Sub-chapter 1.3: Key data and monitoring indicators

Chapter 2: Designing an appropriate prevention policy
• Sub-chapter 2.1: Internal vulnerability diagnosis
• Sub-chapter 2.2: Developing a plan to combat shrinkage
• Sub-chapter 2.3: Budget, return on investment and management

Chapter 3: Mobilizing prevention tools and resources
• Sub-chapter 3.1: Human and organizational resources
• Sub-chapter 3.2: Hardware and technological devices
• Sub-chapter 3.3: Collaboration with external partners

Chapter 4: Managing the team around the challenges of differentiation
• Sub-chapter 4.1: Staff awareness and training
• Sub-chapter 4.2: Team leadership and performance management
• Sub-chapter 4.3: Decision-making and management of sensitive situations

Chapter 5: Evaluate and continuously improve the system
• Sub-chapter 5.1: Measuring the effectiveness of actions
• Sub-chapter 5.2: Continuous Improvement Approach
• Sub-chapter 5.3: Capitalizing on and disseminating best practices

Summary :

Chapter 1: Regulatory Framework for Hygiene and Safety in Commerce
• Sub-chapter 1.1: Legal foundations and legal obligations
• Sub-chapter 1.2: Standards specific to commercial establishments
• Sub-chapter 1.3: Legal developments and contemporary issues
Chapter 2: Hygiene of premises, products and personnel
• Sub-chapter 2.1: Hygiene of sales and storage areas
• Sub-chapter 2.2: Product hygiene and food safety
• Sub-chapter 2.3: Staff hygiene and good practices
Chapter 3: Safety, security and risk prevention
• Sub-chapter 3.1: Safety of persons and flow management
• Sub-chapter 3.2: Security of property and protection against malicious acts
• Sub-chapter 3.3: Major risks and intervention plans
Chapter 4: Operational Management of Hygiene and Safety
• Sub-chapter 4.1: Internal Audit and On-the-Ground Diagnosis
• Sub-chapter 4.2: Implementation of procedures and protocols
• Sub-chapter 4.3: Awareness, training and leadership
Chapter 5: Case studies, simulations and skills assessment
• Sub-chapter 5.1: Analysis of real-life situations of offences or incidents
• Sub-chapter 5.2: Simulations in a controlled environment
• Sub-chapter 5.3: Assessment and validation of acquired skills

Summary :

Chapter 1: The challenges of workplace safety in retail units
• Sub-chapter 1.1: Regulatory and normative framework
• Sub-chapter 1.2: Occupational risks in commercial establishments
• Sub-chapter 1.3: Prevention culture and safety management

Chapter 2: Personal Protective Equipment (PPE)
• Sub-chapter 2.1: Definition, typology and regulations of PPE
• Sub-chapter 2.2: Selection, provision and control procedures
• Sub-chapter 2.3: Managerial involvement and user behavior

Chapter 3: Collective protection devices
• Sub-chapter 3.1: Principles and hierarchy of prevention measures
• Sub-chapter 3.2: Community facilities and amenities
• Sub-chapter 3.3: Design and management of a collective protection plan

Chapter 4: Audit, Analysis, and Decision-Making Methodology
• Sub-chapter 4.1: Diagnosis of existing practices and systems
• Sub-chapter 4.2: Developing an operational action plan
• Sub-chapter 4.3: Simulation and crisis management

Summary :

Chapter 1: Introduction to occupational risk prevention
• Sub-chapter 1.1: Understanding the concept of occupational risk
• Sub-chapter 1.2: Regulatory framework and legal obligations
• Sub-chapter 1.3: Responsibility of the manager of a commercial establishment
Chapter 2: Identifying, Assessing, and Prioritizing Risks
• Sub-chapter 2.1: The risk assessment process
• Sub-chapter 2.2: Analysis of work situations
• Sub-chapter 2.3: Prioritization and action plan
Chapter 3: Designing and implementing a prevention system
• Sub-chapter 3.1: General principles of prevention
• Sub-chapter 3.2: Design and implementation of technical and organizational measures
• Sub-chapter 3.3: Training, awareness and internal communication
Chapter 4: Monitoring, evaluating and improving prevention practices
• Sub-chapter 4.1: Monitoring and evaluation tools
• Sub-chapter 4.2: Management of workplace incidents and accidents
• Sub-chapter 4.3: Continuous improvement and integration into the overall strategy

Summary :

Chapter 1: Introduction to Customer Relationship Management (CRM)
• Sub-chapter 1.1: Understanding CRM logic
• Sub-chapter 1.2: The foundations of customer relations
• Sub-chapter 1.3: The role of CRM in sales strategy
Chapter 2: IT tools for customer relationship management
• Sub-chapter 2.1: Overview of CRM solutions on the market
• Sub-chapter 2.2: Key Functions of a CRM
• Sub-chapter 2.3: Interoperability and the digital ecosystem
Chapter 3: Implementing a CRM in the retail unit
• Sub-chapter 3.1: Diagnosis of needs and existing processes
• Sub-chapter 3.2: CRM Deployment and Configuration
• Sub-chapter 3.3: Monitoring, maintenance and continuous improvement
Chapter 4: Leveraging Customer Data for Strategic Decision-Making
• Sub-chapter 4.1: Analysis of relational and behavioral data
• Sub-chapter 4.2: Data-driven marketing and sales decision-making
• Sub-chapter 4.3: Data Performance and Ethics

Summary :

Chapter 1: Introduction to Office Tools
• Sub-chapter 1.1: Understanding modern office automation
• Sub-chapter 1.2: Digital Work Environment
• Sub-chapter 1.3: Productivity Best Practices
Chapter 2: Mastering Word Processing Tools
• Sub-chapter 2.1: The basics of word processing
• Sub-chapter 2.2: Advanced Use
• Sub-chapter 2.3: Professional Applications
Chapter 3: Mastering Spreadsheets
• Sub-chapter 3.1: The fundamentals
• Sub-chapter 3.2: Analysis and Automation
• Sub-chapter 3.3: Professional Applications
Chapter 4: Mastering presentation tools
• Sub-chapter 4.1: Structure and design of a presentation
• Sub-chapter 4.2: Advanced presentation techniques
• Sub-chapter 4.3: Professional Applications
Chapter 5: Collaborative and Connected Tools
• Sub-chapter 5.1: Collaborative work
• Sub-chapter 5.2: Online Project Management
• Sub-chapter 5.3: Digital Communication
Chapter 6: Leveraging office automation for decision-making
• Sub-chapter 6.1: Data Collection and Structuring
• Sub-chapter 6.2: Information Analysis and Synthesis
• Sub-chapter 6.3: Application to business strategy
Chapter 7: Security, GDPR and digital ethics
• Sub-chapter 7.1: Data Protection
• Sub-chapter 7.2: Digital Good Practices
• Sub-chapter 7.3: Professional Responsibility

SUMMARY :

Chapter 1: Understanding Commercial and Operational Performance
• Sub-chapter 1.1: Defining the concept of performance
• Sub-chapter 1.2: The challenges of performance management
• Sub-chapter 1.3: Introduction to Key Performance Indicators (KPIs)
Chapter 2: Identifying the main performance indicators of the retail unit
• Sub-chapter 2.1: Business indicators
• Sub-chapter 2.2: Indicators related to inventory and supply management
• Sub-chapter 2.3: Internal Productivity and Performance Indicators
Chapter 3: Building and adapting a performance dashboard
• Sub-chapter 3.1: The principles of dashboard design
• Sub-chapter 3.2: Monitoring tools and resources (Excel, ERP, management software)
• Sub-chapter 3.3: Communication and interpretation of results
Chapter 4: Analyzing and interpreting indicators to guide decision-making
• Sub-chapter 4.1: Quantitative Performance Analysis
• Sub-chapter 4.2: Qualitative and contextual analysis
• Sub-chapter 4.3: From analysis to action plan

SUMMARY :

Chapter 1: The regulatory framework for waste sorting and recycling
• Sub-chapter 1.1: Legislative and regulatory context
• Sub-chapter 1.2: Responsibilities and obligations of the company
• Sub-chapter 1.3: Institutional actors in sorting and recycling
Chapter 2: The environmental and economic challenges of selective sorting
• Sub-chapter 2.1: The environmental impact of waste
• Sub-chapter 2.2: Economic and strategic issues
• Sub-chapter 2.3: The link between commercial performance and sustainability
Chapter 3: Practical organization of selective sorting in the store
• Sub-chapter 3.1: Needs analysis and internal diagnosis
• Sub-chapter 3.2: Implementation of the sorting system
• Sub-chapter 3.3: Management of service providers and collection contracts
Chapter 4: Management and monitoring of the sorting and recycling policy
• Sub-chapter 4.1: Indicators and measurement tools
• Sub-chapter 4.2: Communication and team involvement
• Sub-chapter 4.3: Auditing, Continuous Improvement and Compliance

Summary : 

Chapter 1: Understanding the challenges of preventing risks related to physical activity and falls
• Sub-chapter 1.1: Introduction to occupational health and safety
• Sub-chapter 1.2: Risks associated with physical activity
• Sub-chapter 1.3: The risks of falls in retail units

Chapter 2: Identifying, assessing and prioritizing occupational risks
• Sub-chapter 2.1: The risk assessment process
• Sub-chapter 2.2: The Single Document for the Assessment of Occupational Risks (DUERP)
• Sub-chapter 2.3: Analysis of concrete situations

Chapter 3: Designing and implementing an appropriate prevention system
• Sub-chapter 3.1: General principles of prevention
• Sub-chapter 3.2: Technical and organizational measures
• Sub-chapter 3.3: Staff training and awareness

Chapter 4: Monitoring, evaluating and improving prevention practices
• Sub-chapter 4.1: Monitoring and performance indicators in prevention
• Sub-chapter 4.2: Audit and feedback
• Sub-chapter 4.3: Innovation and Continuous Improvement

Chapter 5: Case study and practical application
• Sub-chapter 5.1: Real-world case studies in a retail setting
• Sub-chapter 5.2: Collective Prevention Project
• Sub-chapter 5.3: Skills Assessment