RNCP AMUM - UE1 - Developing the commercial effectiveness of a retail unit in an omnichannel environment
- Description
- Curriculum
- Reviews
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1
Implement and ensure the team implements measures to combat various forms of shrinkage.Chapter 1: Understanding the challenges of markdowns in the retail unit
• Sub-chapter 1.1: Definition and typology of markdowns
• Sub-chapter 1.2: Identifying the causes of shrinkage
• Sub-chapter 1.3: Consequences for the market unitChapter 2: Implementing a system to combat shrinkage
• Sub-chapter 2.1: Organizational Prevention Methods
• Sub-chapter 2.2: Technological tools and security devices
• Sub-chapter 2.3: Mobilization of human resourcesChapter 3: Analyzing the data and adjusting actions
• Sub-chapter 3.1: Performance indicators and dashboards
• Sub-chapter 3.2: Investigations, audits and analyses of concrete situations
• Sub-chapter 3.3: Decision-making and adaptation of systemsChapter 4: Getting the team to implement the measures
• Sub-chapter 4.1: Team facilitation around the challenges of markdown
• Sub-chapter 4.2: Support and management tools
• Sub-chapter 4.3: Incident Management and Discipline -
2
Apply and enforce the legal rules and obligations concerning recycling and selective waste sorting within the retail unit.
Chapter 1: Regulatory framework for waste sorting and recycling in the retail unit
• Sub-chapter 1.1: Legal obligations regarding waste management
• Sub-chapter 1.2: Recognized sorting and recycling channels
• Sub-chapter 1.3: Environmental standards, labels and certificationsChapter 2: Operational organization of sorting and recycling at the point of sale
• Sub-chapter 2.1: Diagnosis of existing sorting practices
• Sub-chapter 2.2: Implementation of an effective sorting system
• Sub-chapter 2.3: Monitoring, control and continuous improvementChapter 3: Team involvement and customer awareness
• Sub-chapter 3.1: Employee Training and Empowerment
• Sub-chapter 3.2: Communication and promotion of eco-responsible initiatives
• Sub-chapter 3.3: Integration of sorting and recycling into the overall strategy of the retail unit -
3
Use the company's information system or applications
Chapter 1: Introduction to Business Information Systems
• Sub-chapter 1.1: Definition and challenges of information systems
• Sub-chapter 1.2: Information System Architecture
• Sub-chapter 1.3: Business applications in commerce
Chapter 2: Identifying Information Needs
• Sub-chapter 2.1: Analysis of supply processes
• Sub-chapter 2.2: Identifying users and their needs
• Sub-chapter 2.3: Data Quality and Relevance
Chapter 3: Operational Use of Applications
• Sub-chapter 3.1: Navigating an ERP (Enterprise Resource Planning) system
• Sub-chapter 3.2: Processing of supply operations
• Sub-chapter 3.3: Data Update and Verification
Chapter 4: Data Analysis and Decision Support
• Sub-chapter 4.1: Dashboards and Key Indicators
• Sub-chapter 4.2: Reporting and analysis tools
• Sub-chapter 4.3: Decision-making and optimization
Chapter 5: Contemporary Issues and Prospects for Development
• Sub-chapter 5.1: Digitalization and Automation
• Sub-chapter 5.2: Interoperability and mobility
• Sub-chapter 5.3: Ethics, regulation and cybersecurity -
4
Use radio frequency traceability tools
Chapter 1: Introduction to traceability and radio frequency
• Sub-chapter 1.1: The challenges of traceability in the retail unit
• Sub-chapter 1.2: Principles of radio frequency (RFID: Radio Frequency Identification)
• Sub-chapter 1.3: Overview of uses in distribution and logisticsChapter 2: The technical components of an RFID device
• Sub-chapter 2.1: Tags
• Sub-chapter 2.2: RFID antennas and readers
• Sub-chapter 2.3: Data management and integration softwareChapter 3: Implementation Process in the Retail Unit
• Sub-chapter 3.1: Needs analysis and device selection
• Sub-chapter 3.2: Operational Deployment
• Sub-chapter 3.3: Case studies and benchmarksChapter 4: RFID Data Exploitation and Analysis
• Sub-chapter 4.1: Monitoring performance indicators
• Sub-chapter 4.2: Anomaly Management and Security
• Sub-chapter 4.3: Decision support toolsChapter 5: Perspectives and innovations around RFID
• Sub-chapter 5.1: New complementary technologies
• Sub-chapter 5.2: Developments in customer relations
• Sub-chapter 5.3: Ethical and sustainability issues -
5
Apply and enforce the use of personal protective equipment (PPE) and collective protection measures
Chapter 1: Introduction to workplace safety in the retail unit
• Sub-chapter 1.1: Safety issues in the workplace
• Sub-chapter 1.2: Terminology and basic principles
• Sub-chapter 1.3: Prevention stakeholdersChapter 2: Personal Protective Equipment (PPE)
• Sub-chapter 2.1: Typology of PPE in a market unit
• Sub-chapter 2.2: Selection and use of PPE
• Sub-chapter 2.3: Monitoring and management of PPEChapter 3: Collective protection measures (CPM)
• Sub-chapter 3.1: Typology of EPCs in the commercial sector
• Sub-chapter 3.2: Integration into the work organization
• Sub-chapter 3.3: Communication and collective accountabilityChapter 4: Diagnosis, implementation and management of protection systems
• Sub-chapter 4.1: Analysis of work situations
• Sub-chapter 4.2: Developing a prevention action plan
• Sub-chapter 4.3: Monitoring, indicators and continuous improvementChapter 5: Case studies, simulations and skills assessment
• Sub-chapter 5.1: Case studies in a retail unit
• Sub-chapter 5.2: Simulations and role-playing games
• Sub-chapter 5.3: Assessment and appropriation of learning outcomes -
6
Communicating with one's interlocutors in a precise and situation-appropriate manner
Chapter 1: The Fundamentals of Communication
• Sub-chapter 1.1: The basics of interpersonal communication
• Sub-chapter 1.2: The actors in communication
• Sub-chapter 1.3: Types of communication
Chapter 2: Adapting your communication to the situation
• Sub-chapter 2.1: Communication in a professional context
• Sub-chapter 2.2: Adapting according to the profiles of interlocutors
• Sub-chapter 2.3: Listening and reformulation techniques
Chapter 3: Communication Tools and Media
• Sub-chapter 3.1: Traditional tools
• Sub-chapter 3.2: Digital tools
• Sub-chapter 3.3: Omnichannel and message consistency
Chapter 4: Developing Effective Communication
• Sub-chapter 4.1: The qualities of an effective communicator
• Sub-chapter 4.2: Oral and written expression techniques
• Sub-chapter 4.3: Mistakes to avoid
Chapter 5: Practical Application and Analysis of Situations
• Sub-chapter 5.1: Real-world business case studies
• Sub-chapter 5.2: Practical exercises and role-playing
• Sub-chapter 5.3: Self-assessment and feedback -
7
Identify and use key performance indicators
Summary :
Chapter 1: Understanding the concept of performance in the market unit
• Sub-chapter 1.1: Defining commercial performance
• Sub-chapter 1.2: Performance objectives in retail
• Sub-chapter 1.3: The manager's role in performance measurement
Chapter 2: Identifying the main performance indicators
• Sub-chapter 2.1: Business indicators
• Sub-chapter 2.2: Inventory management indicators
• Sub-chapter 2.3: Profitability indicators
Chapter 3: Collecting and Analyzing Performance Data
• Sub-chapter 3.1: Internal and external sources of information
• Sub-chapter 3.2: Methods for analyzing indicators
• Sub-chapter 3.3: Performance Interpretation and Diagnosis
Chapter 4: Using indicators to manage activity
• Sub-chapter 4.1: Operational decision-making
• Sub-chapter 4.2: Strategic planning of the retail unit
• Sub-chapter 4.3: Case studies and management simulation
Chapter 5: Building a Culture of Performance
• Sub-chapter 5.1: Continuous Improvement
• Sub-chapter 5.2: Communication and motivation around indicators
• Sub-chapter 5.3: Limitations and precautions for using indicators -
8
Knowledge of the rules related to the safety protocol for loading and unloading operations
Summary :
Chapter 1: Regulatory framework and security challenges
• Sub-chapter 1.1: Legal and regulatory foundations
• Sub-chapter 1.2: Responsibilities of the actors involved
• Sub-chapter 1.3: Human, material and economic stakes
Chapter 2: Typology of risks during loading/unloading operations
• Sub-chapter 2.1: Identification of occupational risks
• Sub-chapter 2.2: Risks specific to work environments
• Sub-chapter 2.3: Risk assessment tools
Chapter 3: Design and Implementation of a Security Protocol
• Sub-chapter 3.1: Mandatory content of the security protocol
• Sub-chapter 3.2: Developing a suitable protocol
• Sub-chapter 3.3: Communication and Appropriation of the Protocol
Chapter 4: Organization and control of dock operations
• Sub-chapter 4.1: Logistics and flow planning
• Sub-chapter 4.2: Operational Security Rules
• Sub-chapter 4.3: Compliance control and traceability
